International returns are processed differently than domestic returns. Please follow the steps below to process an international return.
1. All international returns must be sent back for either store credit or a refund. To exchange a product, you can send the original order back for a refund or store credit and place a new order on the site. If you choose to receive store credit instead of a refund back your original form of payment, we will add an additional $10 to the store credit we send you.
2. When packing up your items, please include a note with your order number, name, and email address and either: "international refund" or "international store credit." You can use any carrier service of your choice to send your return back, but please obtain tracking for your package.
3. Once you send your return to the address below, send us an email at firstname.lastname@example.org with that tracking info and whether you'd like to receive a refund or store credit for your items, and we'll get that processed for you. In addition, we will refund any shipping charge on your original order to cover the return shipping you paid, and will provide a $20 store credit code to cover international shipping on a new order.
Chubbies Exchanges & Returns
29010 Commerce Center Drive
Valencia, CA 91355