Chubbies has custom-built a returns and exchanges website to make the process as easy as possible. You can get started right here.
If you’re having trouble moving beyond the first page of our returns website (or receiving error messages stating that your order number or zip code or incorrect, or that your order is ineligible), it could be due to one of these reasons:
Order number is incorrect.
Our order numbers are either 7 digits long (for original online orders) or begin with an XR or XS (for exchange orders). If your order number is in a 1234567-12345 format, all you’ll need are those first 7 digits before the hyphen. The # before all order numbers also doesn’t need to be entered!
Zip code is incorrect.
Be sure to use the zip code associated with the shipping address on your order, not the billing address. Zip codes should only be 5 digits.
Our system doesn't currently allow for international exchanges, but we'd be happy to hook you up with a refund or store credit for your purchase. You can check out our article on where to send those returns here.
Our returns site isn’t currently able to process store orders. If you made a purchase in-store, we recommend returning or exchanging it in-store as well. If you aren’t able to make it back to a store, feel free to email us at firstname.lastname@example.org for more options.
Final sale purchases.
If you aren’t able to select one of the items you purchased for a return, it could have been purchased on final sale. Items from our outlet are not eligible for return or exchange. We note final sale information in the item’s description on the site, as well as in the order confirmation email.
Order is outside of return window.
Our return policy allows for returns and exchanges within 90 days of purchase. If you are outside of this 90-day window, your order will show as ineligible for exchange or return.
Return or exchange already processed.
If you visited the returns site previously and submitted an exchange or return, your order will show as ineligible for a return if you try to process it again (even if the label wasn’t used or the return wasn’t completed). If you need access to the label you had received initially, we always send a copy to the email associated with the order. If you need to cancel or re-do your return, please feel free to contact us at email@example.com and we can get you set up!